Search

Search uses a dialogue to ask the customer for more information before searching for the right answer. Search automatically helps to find the right information and improves the quality of the answers for both site visitors and employees.

In addition, Search uses a dynamic dialogue to refine the question and make it more understandable. Don't search, find! Spelling errors are recognized and the question is reduced to the relevant words. Synonyms and word functions are recognized and added. In addition, Search searches for answers in external sources outside the TriniCo knowledge base, such as Microsoft SharePoint, the Google Search Appliance, your own Content Management System or another internal knowledge base.