Chat Bot
The Chat Bot helps customers find answers to their questions quickly and 24/7. By having a dialogue with an automatic assistant, website visitors consult the knowledge base in a more interactive and lively way. This increases the chance that customers will find the right answer to their question themselves.
The chatbot acts as an avatar within the website and increases the chance of a correct and targeted answer. If no answer is available, the customer is given the option to send an e-mail or contact an employee via live chat. The answer to the e-mail is then published in the knowledge base with one click of a button, which prevents the same question from being repeated and gives the system a self-learning character.
The Chat Bot reduces the pressure on the contact center through self-service and increases customer satisfaction by providing direct, consistent and reliable answers.
