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Real-time customer interaction with Social Experience

Answer customer questions that come in via social media quickly and easily using the knowledge base and registration on the customer card. Discover what people on social media are saying about your organization, spot trends and actively participate in discussions about important topics related to your organization, products and/or services. And all that in real time.

The functions

WhatsApp

Essential for modern customer contact solutions to provide fast, efficient support and reduce response times.

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Messaging & Live Chat

Use social media channels for quick, informal customer interaction, improved customer satisfaction and real-time trend analysis.

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Get more out of TriniCo

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The power of the knowledge base

Easily and quickly publish relevant information from the knowledge base for employees and customers. Save time, reduce the number of support requests and increase work efficiency.

Knowledge base
Training

Insight into performance & growth

Make informed decisions and improve performance based on numbers. The module gives you full control over performance reporting, trend analysis and forecasting.

Reporting & Analytics
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Connecting to other software

Customized connections and integrations with the software your organization uses. Our own team builds and maintains these solutions, in collaboration with our partners.

Modules & Integrations
Harbers Group, TriniCo's software developer, is well organized, responsive and flexible, and keeps a close eye on everything.
Lisette Jochemsen | Verint Benelux Partner Manager

Request a personal demo

Discover for yourself why leading organizations choose TriniCo to take their customer engagement to the next level. Schedule a personalized demo without obligation.

TriniCo klantcontactsoftware voor klanttevredenheid op laptop