The Reporting & Analytics module provides reliable and easy-to-use reporting capabilities for all management levels within an organization. Designed to support informed decisions and improve overall performance, this module delivers deep insights into business operations through advanced analytics and flexible dashboards.
TriniCo delivers reliable and user-friendly reporting, as well as deep insights through advanced analytics and flexible dashboards. Our software offers almost all standard reporting capabilities that a modern call center needs, right out of the box. If a report is missing, our developers can quickly add it based on your wishes and needs.
Gain insight into the operation of your contact center and the use of TriniCo within the organization. Transform data into meaningful information with advanced analytics, reporting and data mining, leading to more informed decisions for both daily operations and strategic planning.
The Advanced Analytics module provides detailed insights into the performance of the contact center and the use of TriniCo. Data can be analyzed based on different dimensions and selections, depending on specific needs. For example, the performance of agents and departments can be analyzed, as well as the frequency of use of the knowledge base. On request, consultants can help create customized reports.
Easily and quickly publish relevant information from the knowledge base for employees and customers. Save time, reduce the number of support requests and increase work efficiency.
Knowledge base
TriniCo meets several compliance and security standards and is available in both the cloud and on-premise. Harbers Solutions, developer of TriniCo, is ISO and NEN certified.
Read more
Customized connections and integrations with the software your organization uses. Our own team builds and maintains these solutions, in collaboration with our partners.
Modules & Integrations
Discover for yourself why leading organizations choose TriniCo to take their customer engagement to the next level. Schedule a personalized demo without obligation.
