Modules & Integrations

Telco Adapter

Optimize customer interactions with TriniCo Telco Adapters. Our Telco Adapters, also known as CTI (Computer Telephony Integration) adapters, are essential software components that enable seamless integration between your telephony system and TriniCo. With the CTI adapter, agents immediately see the customer card and complete contact history of the caller based on the incoming telephone number. This enables agents to respond quickly and efficiently to customer questions, supported by TriniCo's extensive knowledge base.

For specific business needs, the CTI adapter can even be equipped with a dedicated user interface. This interface leads agents directly to the right information via defined flows, whether this comes from the TriniCo knowledge base or an external source. This increases efficiency and ensures a better customer experience.

TriniCo offers Telco adapters for all common telephony providers. Discover the possibilities and improve customer interactions within your organization with our advanced CTI solutions!

More modules and integrations

Microsoft Teams Adapter

Integrate phone calls into Microsoft Teams for instant access to customer information and improve customer service.

TOPdesk adapter

Connect Topdesk to TriniCo to give your call center or service desk direct access to all the information it needs for more efficient management.

Agent Maintenance

Manage user identities with associated rights and roles and apply them to multiple agents in TriniCo.

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