Discover the full potential of TriniCo with our powerful modules that provide additional functionality and seamless integrations for the software your organization uses. Our own team develops and implements these solutions, possibly in collaboration with our partners, to ensure the best results for your organization.
A module provides additional functionality on top of the core functionality of TriniCo. It can be enabled or disabled depending on the installation of the module.
Manage user identities with associated rights and roles and apply them to multiple agents in TriniCo.
Read moreEffortlessly integrate social media channels into TriniCo and collect all incoming messages in one central place.
Read moreAutomatically archive data based on organizational needs and meet legal retention periods for an efficient and compliant system.
Read moreGDPR compliant tool that automatically cleans up your contacts within TriniCo according to agreed and/or legal rules.
Read moreAutomatically validate official data such as addresses for accurate customer information, fewer errors, and increased customer satisfaction.
Read moreAn integration is a connection between TriniCo and an external system, intended for the exchange of data and/or information.
Export contact information to external systems or files in formats such as PDF, XLS and CSV, tailored to business requirements.
Read moreEasily import and export customer data between systems for real-time, accurate information.
Read moreIntegrate data from various systems and enrich it for accurate reporting with your own BI solution.
Read moreEasily search customer information in CRM systems and present it instantly to agents for improved efficiency and customer satisfaction.
Read moreContinuously measure and improve customer satisfaction with surveys and insightful scores for targeted improvements to your services.
Read moreConnect EPD HiX to TriniCo via the HL7 adapter for secure and efficient data exchange and improved patient communication.
Read moreIntegrate your phone system with TriniCo for instant access to customer information and improved customer interactions.
Read moreIntegrate phone calls into Microsoft Teams for instant access to customer information and improve customer service.
Read moreConnect Topdesk to TriniCo to give your call center or service desk direct access to all the information it needs for more efficient management.
Read moreWithin TriniCo, AI functionality enhances the search experience on websites and in knowledge bases. This enables both customers and agents to quickly and efficiently navigate internal knowledge bases and external sources to find the information and answers they need. Further functionalities are being developed and will be available in future releases, such as:
Easily and quickly publish relevant information from the knowledge base for employees and customers. Save time, reduce the number of support requests and increase work efficiency.
Knowledge base
Make informed decisions and improve performance based on numbers. The module gives you full control over performance reporting, trend analysis and forecasting.
Reporting & Analytics
Curious about how we’ve helped other organizations? Read more about the results we’ve achieved together with our clients.
Cases
Discover for yourself why leading organizations choose TriniCo to take their customer engagement to the next level. Schedule a personalized demo without obligation.
