The repository for all knowledge and information within the organization.

TriniCo’s knowledge base is the central hub that provides comprehensive and up-to-date information to answer customer questions quickly and efficiently. It acts as a dynamic source of knowledge that supports employees in providing consistent and accurate answers and easily publishes content to your organization’s website.

The knowledge base can be easily updated and expanded with new information and is accessible via various channels such as live chat, email and self-service portals. In addition, the knowledge base uses advanced search functions, such as misspelling and synonym recognition, to quickly find relevant information. This contributes to improved customer satisfaction and increased employee efficiency.

Knowledge base for agents

The knowledge base acts as a central source of information, where agents can quickly find answers to frequently asked questions. This results in faster problem resolution and increased customer satisfaction.

In addition, it ensures that every agent uses up-to-date information. With one click of a button, information or an answer from the knowledge base can be directly transferred to the communication to the end customer. Use shorter or longer answers depending on the communication channel. This helps maintain consistency and accuracy of the answers.

Knowledge base for customers

A well-stocked and organized knowledge base is the foundation for online self-service. Within Web Experience, a knowledge base with frequently asked questions and other information can easily be published.

This allows customers to easily find an answer to their questions without having to contact a live agent. This makes the knowledge base accessible and relevant to customers, which significantly reduces the number of abandoned transactions.

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Insight into performance & growth

Make informed decisions and improve performance based on numbers. The module gives you full control over performance reporting, trend analysis and forecasting.

Reporting & Analytics

Iso27001 En Nen7510 Certificering Behaald (1) (1)

Compliance and security

TriniCo meets several compliance and security standards and is available in both the cloud and on-premise. Harbers Solutions, developer of TriniCo, is ISO and NEN certified.

Compliance and security

Connecting to other software

Customized connections and integrations with the software your organization uses. Our own team builds and maintains these solutions, in collaboration with our partners.

Modules & Integrations

Due to the short lines of communication with Harbers and the collaborative approach, we can quickly respond to the needs of our students and staff.

Maria Korteweg & Ilona Heeres | Erasmus Universiteit Rotterdam

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