Agent Experience

E-mail Management

The E-mail Response Management module ensures that e-mails are sent to the right department or person via advanced routing rules and can be provided with a response time service level. This means that e-mails are never lost or left unanswered, while the service level is constantly monitored.

TriniCo's central knowledge base ensures consistent answers to frequently asked questions. Spell checking, templates and attachments ensure that communication with customers is structured and error-free.

More Agent Experience

Call Management

Optimize customer contact via telephone with direct access to customer data, knowledge base and integration with providers such as Microsoft Teams.

Case Management

Manage customer queries systematically from start to finish, tracking all interactions and activities for efficient and consistent resolution.

Campagnes

Manage inbound and outbound calls effectively within one application, with agent assignment and structured scripts.

Request a personal demo

Discover for yourself why leading organizations choose TriniCo to take their customer engagement to the next level. Schedule a personalized demo without obligation.

Schedule a demo Get in touch

TriniCo klantcontactsoftware voor klanttevredenheid op laptop