Campaigns

In a contact center, conversations are both inbound and outbound. TriniCo manages campaign-based outbound conversations effectively, allowing employees to work within the same application for both inbound and outbound conversations.

The software determines which agents are active for which campaigns, possibly based on specific groups. When participating in multiple campaigns, TriniCo ensures that conversations are offered in the correct manner and order, taking into account call-back agreements made. Call lists are easily generated based on a selection in the TriniCo customer database or by importing a file. Scripts are easily defined with the script editor and contain text, open questions, single select questions and multiple select questions.