Call Management

The telephone remains the most commonly used means of customer contact; it is fast, easy and familiar, but also the most expensive form of communication. The more complete and concise the available information, the shorter and cheaper the contact.

TriniCo offers a solution for this. Our central knowledge base, supplemented with external sources, supports employees in providing the right answers. Direct access to customer data and contact history ensures more efficient and effective work. Integrating customer profiles and relevant data from different sources provides a complete picture of the customer.

In addition, telephony can be linked to leading providers or Microsoft Teams, which further optimizes communication and collaboration. In this way, customers receive a fast, easy and familiar service, while agents are optimally supported with all the necessary information.