Agent Experience

Agent Desktop

The Agent Desktop features a modern, easy-to-use interface for Internet Explorer, Chrome, Firefox, and Safari. It automatically provides knowledge, help, and the best options in context. Agents save time while providing more consistent responses to customers.

TriniCo’s extensive multi-language support accelerates the ability to serve customers worldwide. TriniCo provides agents with the tools they need to consistently and accurately assist customers, regardless of location, across both traditional and digital communication channels. TriniCo reduces the time and costs associated with multi-channel support.

More Agent Experience

E-mail Management

Automatically route emails to the right department, monitor response times, and ensure consistent, error-free customer communications.

Call Management

Optimize customer contact via telephone with direct access to customer data, knowledge base and integration with providers such as Microsoft Teams.

Campagnes

Manage inbound and outbound calls effectively within one application, with agent assignment and structured scripts.

Request a personal demo

Discover for yourself why leading organizations choose TriniCo to take their customer engagement to the next level. Schedule a personalized demo without obligation.

Schedule a demo Get in touch

TriniCo klantcontactsoftware voor klanttevredenheid op laptop