Services
At TriniCo we offer a comprehensive package of services to ensure that customer contact software functions optimally. With these services we support organizations in every phase of their customer contact processes.
At TriniCo we offer a comprehensive package of services to ensure that customer contact software functions optimally. With these services we support organizations in every phase of their customer contact processes.
These services are aimed at operational management and maintenance of IT infrastructures and applications both in the Harbers cloud and on premise. This is done based on ITIL methodology.
Include all necessary services, renewal, maintenance and management of TriniCo and infrastructure. TriniCo is a private SaaS service, accessible via any browser. Always the latest version available, 24/7 according to contract.
With our hosting services we offer web space and server capacity to make TriniCo and other applications accessible online. Hosting services are available 24x7 according to contractual agreements.
Technologies, policies and services to protect data, applications and infrastructure in the cloud. We do this according to ISO and SOC standards. Security is provided in collaboration with the 24x7Secure team of Harbers Group.
Read moreIT management for the optimal functioning of TriniCo in the cloud; keeping the technical infrastructure operational, maintaining and renewing it, such as networks, databases, internet connections, cloud workplaces and technical application management.
Operational management services and technical application management for on-premise customer environments, with support based on 9x5 or 24x7. These services are subject to an agreed SLA.
These services help organizations optimize their IT infrastructure and processes.
Benefit from the expertise of our consultants, product specialists and Subject Matter Experts (SMEs). They help you find suitable solutions for your business requirements and problems.
Training on the use of TriniCo software and support with the installation and integration of our software with other systems, from design to go-live and transfer to the support organization.
For challenges related to functional application management, our consultants and product support engineers offer support, both remotely and onsite, with flexible agreements.
In addition to standard integrations, our experienced developers also create custom integrations, with any external software package that offers the possibilities.
Software maintenance where our developers ensure that all software remains up-to-date and meets the latest requirements. This includes updating components to the latest versions.
This popular service offers periodic on-site support by a consultant or SME. They help agents use TriniCo optimally and identify customization needs.
At TriniCo, we offer comprehensive support services to ensure our software is always performing at its best. Our expert team is ready to help 24/7.
To support
Harbers Solutions, developer of TriniCo, is ISO and NEN certified. Customer data is stored securely in Dutch data centers.
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Do you have a question? We have listed the answers to the most frequently asked questions about our software and services for you. Or contact us.
To FAQDiscover for yourself why leading organizations choose TriniCo to take their customer engagement to the next level. Schedule a personalized demo without obligation.
