Find the answer you are looking for

TriniCo is a versatile customer contact software that helps companies optimize their customer service and manage customer interactions across various channels, such as email, chat, and social media. It offers features like ticket management, live chat, a knowledge base, and automated responses to improve communication with customers.

Additionally, TriniCo provides insights into customer service performance through comprehensive reports and analytics. AI functionalities help automate processes and increase efficiency.

TriniCo is designed for companies looking to optimize their customer service and sales activities. It is mainly used by:

1. Customer Service Departments: To efficiently manage incoming and outgoing calls and improve customer interactions.
2. Sales Teams: For managing leads and following up on sales opportunities via phone.
3. Technical Support: For providing technical assistance and resolving issues through phone support.

Customer service teams primarily use inbound call center software to answer customer inquiries, while sales teams typically use outbound call center software to qualify leads and close deals. Companies with high call volumes, both inbound and outbound, need call center software to track and manage these calls.

Companies in sectors with complex inquiries often use call centers because customers prefer phone contact for such questions. For example, a patient contacting a hospital to inquire about test results is more likely to call than email due to the urgency and sensitivity of the information.

To get the most out of TriniCo, the following strategies and features can be leveraged:

1. Multi-channel support: TriniCo provides tools to help customers consistently and accurately across both traditional and digital communication channels. This includes email management, call management, live chat, chatbots, and campaign management, creating a complete customer view.
   
   
2. Email management: TriniCo’s Email Response Management module ensures that emails are automatically routed to the right department, response times are monitored, and customer communication is consistent and error-free. This prevents emails from being lost or unanswered.
   
   
3. Call management: Optimize customer contact via the phone with direct access to customer data, knowledge bases, and integration with providers such as Microsoft Teams. This makes work more efficient and effective, which reduces the cost of customer contact.
   
   
4. Knowledge base: TriniCo’s central knowledge base provides consistent answers to frequently asked questions. This helps employees to provide the right answers and to structure and make communication with customers error-free.
   
   
5. Integration and flexibility: TriniCo offers a modular suite that can be adapted to the needs of the company. This means that functionalities can be expanded and adapted as the company grows and changes.

TriniCo offers similar features as customer contact software but distinguishes itself with its user-friendly interface, flexible integration options, and competitive pricing.

The system is modular and fully customizable, making it perfectly suited to the specific workflows of your organization and seamlessly integrable with existing systems. Additionally, all data is stored in Dutch data centers, ensuring high security and compliance with local regulations. Harbers Solutions, the developer of TriniCo, holds ISO certifications, meaning all data is stored securely and with high security standards. Since the software is developed in-house, adjustments can be made quickly and efficiently.

With over 25 years of experience in customer contact solutions and CRM, TriniCo offers a unique and reliable choice for customer contact software.

TriniCo is a versatile customer contact software, also known as contact center software. The difference between call center software and contact center software mainly lies in the range of their communication channels and features:

• Call Center Software: This software is specifically designed to manage phone calls, both incoming and outgoing. It offers features such as intelligent call routing, Interactive Voice Response (IVR), and dialers to automate the process.
• Contact Center Software: A contact center software, like TriniCo, is more versatile and manages multiple communication channels such as phone, email, live chat, social media, etc. It often integrates Customer Relationship Management (CRM) systems and provides an omnichannel experience, allowing customers to switch between different channels seamlessly.

In short, call center software focuses primarily on phone calls, while contact center software, like TriniCo, encompasses a broader range of communication channels and features.

No organization is the same, which is why TriniCo offers customized software, tailored to the specific wishes and needs of your organization. Here are the steps to successfully integrate TriniCo:

• Request a demo: Request a demo via our website to get a good idea of ​​the possibilities of TriniCo.
  
  
• Conversation and quotation: In a conversation with our team, the specific wishes and needs of your organization are mapped out. Based on this, we draw up a quotation and a plan for the integration.
  
  
• Implementation and guidance: Our team guides you step by step in the implementation of the software in your organization.
  
  
• Employee training: We provide your employees with extensive training to ensure that they can make optimal use of TriniCo.

With this approach, we ensure that TriniCo fits seamlessly into your organization and that your team is well prepared to use the software.

To integrate TriniCo into existing processes, the following steps can be considered:

1. Implementation plan: The implementation plan for TriniCo should be executed on a project basis. This includes not only the actual implementation of the software, but also the organizational consequences that come with it. TriniCo provides the implementation according to a structured methodology derived from Prince2.
   
   
2. Integration of communication channels: One of the most important improvements is the integration of communication channels such as WhatsApp into the existing system. This can help to reduce inefficiencies and streamline communication processes.
   
   
3. Training and knowledge transfer: Ensure that there is a strong knowledge transfer from the software to the administrators and agents. This helps to ensure that the team can independently maintain the application and make adjustments after the project.
   
   
4. Use of existing knowledge bases: By integrating TriniCo with existing knowledge bases, employees can answer questions faster and more efficiently. This improves the findability of information and the overall user experience.

For more detailed information or specific questions about the integration, please feel free to contact us.

User adoption is the process of end users learning and effectively using new technologies in their daily work and is crucial when implementing new software within an organization. Reaching the employee is central to this.

The goal is to ensure that users fully embrace the technology, make the most of it and can perform their tasks better, more efficiently and more safely. It goes beyond just providing them with an explanation and creating a step-by-step plan. Employees must be intrinsically motivated and build trust.

Successful user adoption ensures that the investment in the software and new technology is fully utilized. This increases productivity, improves efficiency and can lead to higher employee satisfaction. It also helps achieve business objectives by ensuring that everyone uses the same tools effectively.

User adoption can be promoted by implementing several strategies:

1. Training and support: Provide extensive training and ongoing support to familiarize users with the new technology.
   
   
2. Communication: Communicate clearly and regularly about the benefits and use of the new software.
3. Involvement: Involve users from the beginning of the implementation process to integrate their feedback and ideas.
   
   
4. Usability: Make the software as easy to use as possible to facilitate adoption.
   
   
5. Positive experience: Ensure a positive user experience by making the process simple and intuitive.

These measures help to increase the acceptance and effective use of new technologies within an organization.

The implementation time of TriniCo can vary depending on several factors, such as the complexity of the requirements, the chosen implementation models and the availability of resources. In general, the implementation can take from a few weeks to a few months, depending on the specific circumstances and requirements of the organization, such as the availability of time and the right people within the organization.

It is advisable to create a detailed implementation plan and work with our experienced consultants to ensure a smooth implementation.

Yes, TriniCo can be used in the cloud. It offers various features that support both traditional and digital communication channels and can be integrated with cloud-based solutions such as Microsoft Teams. This makes it possible to use TriniCo from any location and ensures a seamless experience for both agents and customers.

TriniCo offers, among other things, email management, call management and a central knowledge base that ensures that communication with customers is consistent and error-free. The integration with cloud-based solutions helps to optimize customer contact and collaboration.

TriniCo is offered as a private SaaS service, among other things. Software as a Service (SaaS) offers several benefits for organizations.

• Lower costs: SaaS eliminates the need for large investments in hardware and software. Instead, companies pay a subscription fee, which reduces the initial costs and enables predictable monthly expenses.
  
  
• Accessibility: SaaS solutions are accessible via the internet, which means that users can access the software anywhere and anytime, as long as they have an internet connection. This increases flexibility and enables remote working.
  
  
• Automatic updates: We take care of automatic updates and maintenance of the software. This means that users always have access to the latest features and security patches without having to do anything themselves.
  
  
• Scalability: SaaS solutions are easily scalable. Companies can easily add or remove users and adjust the required capacity to their needs without large investments in infrastructure. • Reduced pressure on IT teams: Because the SaaS vendor is responsible for managing the servers, software, and data, the pressure on internal IT teams is reduced. This allows IT staff to focus on more strategic tasks.
  
  
• Rapid deployment: SaaS solutions can be deployed quickly because they do not require hardware installation or extensive configuration. This means that businesses can reap the benefits of the software more quickly.

These benefits make SaaS an attractive option for many organizations, especially small and medium-sized businesses looking for cost-effective and flexible software solutions.

At TriniCo, we attach great importance to data security. The data is stored securely in Dutch data centers, which means that we adhere to strict Dutch privacy laws and regulations. Our software developer, Harbers Solutions B.V., complies with ISO 27001 and NEN 7510 certifications, which confirms that we meet the highest standards for information security. In addition, we have the ISAE 3000 SOC 2 Type 1 statement, which guarantees the security, privacy and confidentiality of data within our organization. With advanced IT security solutions and expert advice from Harbers 24x7Secure, we protect data against cyber attacks and data loss.

Read more about Compliance & Security

Updating TriniCo is essential for several reasons:

1. Security: Updates often include security patches that help protect systems from new threats and vulnerabilities. Failure to update can expose systems to cyber attacks and malware.
   
   
2. Better performance: Regular updates can fix bugs and errors in software, resulting in smoother and more efficient program operation.
   
   
3. New features and improvements: Updates often bring new features and improvements, making software more powerful and easier to use.
   
   
4. Compatibility: Software updates ensure that programs remain compatible with the latest hardware and other software. This prevents problems that can arise from outdated technologies.
   
   
5. Bug fixes: Updates often include fixes for bugs and other issues found in previous versions. This can improve the stability and reliability of software.
   
   
6. Stability and reliability: Regular updates help to ensure the stability and reliability of TriniCo, which makes unexpected failures or crashes less likely to occur.

In short, updating TriniCo ensures that the software remains safe, efficient and up-to-date.

Our software is modular and is integrated based on the specific wishes and needs of your organization. No organization is the same and therefore the application of our software is also unique.

TriniCo offers various subscriptions to meet the different needs of organizations. Visit our pricing page for more information about the available options and prices. For an accurate price quote, it is best to contact us so that we can advise you on the costs based on your specific situation.

Read our customer cases to discover the experiences of organizations that came before you.

There is no free trial available for TriniCo, because the software is custom-built and built for each organization. However, it is possible to request a demo. During this demo, you can get acquainted with the software and have all your questions answered.

Yes, TriniCo software is scalable. TriniCo offers a unique combination of innovative technology, scalability and a fast return on investment. Because the solution is cloud-based, functionalities can be added flexibly, quickly and easily.

In addition, TriniCo is offered as a private SaaS service, which means that it combines the scalability of SaaS with the flexibility to plan actions in consultation with the customer.

Feel free to contact us for more detailed information or specific questions about the integration.

Yes, we offer comprehensive training and support for new users to ensure you get the most out of our software. This includes our specially developed e-learning modules. Additionally, we offer:

1. Personal Training: Customized training sessions for your team, tailored to the specific needs of your organization.
2. Support Documentation: Extensive manuals and FAQs that you can consult at any time.
3. 24/7 Customer Service: Access to our customer service via email, phone, or chat for all your questions and issues.

With these resources, we ensure that your team is well-prepared and can maximize the benefits of TriniCo.

TriniCo offers extensive support to ensure that users can make the most of the software. This includes:

• Training: Both e-learning modules, which users can follow at their own pace, and classroom sessions given by experienced trainers. These trainings are designed to familiarize users with the various functionalities of TriniCo and help them use the system effectively in their daily work.
  
  
• Manuals: Detailed manuals with step-by-step instructions for using the software. These manuals are a valuable source of information for both new and experienced administrators and can help solve common problems.
  
  
• Service Desk: TriniCo's service desk is available to support administrators with technical problems and questions. Users can contact the service desk by phone, email or an online ticket system, and receive fast and efficient help from knowledgeable staff.
  
  
• Regular sessions: Regular sessions are organized to discuss the progress and improvements of the software. During these sessions, users can provide feedback and make suggestions for future updates, allowing TriniCo to continually improve and respond to user needs.