Privacy and cookie statement Trinico

Your privacy is of great importance to Harbers Solutions B.V. (‘Harbers Solutions’). During the processing of personal data Harbers Solutions operates conform the requirements of the applicable data protection legislation, like the General Data Protection Regulation (‘GDPR’). This means we:

• Clearly specify our purposes before we process personal data, by using this privacy and cookie statement.
• Limit our collection of personal data to only the personal data needed for legitimate purposes.
• First ask for explicit permission to process your personal data in cases where your permission is required.
• Take appropriate security measures to protect your personal data and we demand the same from parties who process personal data on our behalf.
• Respect your right to access, correct or delete your personal data held by us.

Harbers solutions is the party responsible for all data processing. In this privacy and cookie statement, we will explain what kind of personal data we collect and for which purposes within our website https://www.trinico.io/. We recommend that you read it carefully.

If you have any questions regarding the processing of personal data, you can find the contact details of Harbers Solutions at the end of this privacy and cookie statement. 

Contact

You can contact us in various ways. For example, you can get in touch with us for questions about our services or for advice. This can be done by phone or via a contact form. To answer your questions or respond to your requests, we process your personal data. We process this data based on the execution of the agreement. For this purpose, we use the following personal data:

• Name
• Company name
• Email adress
• Phone number
• Any personal data you include in the message yourself

We use this data to properly handle your request. We retain this data as long as necessary for the nature of the form or the content of the email or message to fully answer and process it or for the proper registration of your data. In any case, we will not retain the data for longer than 12 months after our last contact.

Personal demo

If you are interested in our services, you can request a personal demo via our website. You can also contact us to inquire about our services, such as SaaS Servics, hosting and other cloud services, IT management, and advice & consultancy. We will contact you and, if desired, send you a quotation containing our offer. We process this data based on the execution of the agreement. For this purpose, we process the following data:

• Name
• Company name
• Email adress
• Phone number

We retain the data for a maximum of 12 months after the quotation has been sent. If you accept the quotation, we will retain your data for up to 5 years after your last purchase. Some data may be retained longer if we are legally obligated to do so (for example, due to the 7-year tax retention obligation).

Services

You can purchase software from us. To establish an agreement with you, we need to process your data. For example, to deliver the software, send the quotation/invoice, or provide a free demonstration. We process your data based on the legal basis of ‘performance of a contract’. Without this data, we cannot execute the (yet-to-be-concluded) agreement with you:

• Name
• Company name
• Contact details (email adress and phone number)
• Adress details
• Payment details
• Order details
• Other information relevant tot the agreement

We retain your personal data for up to 2 years after you have requested a quotation from us or for the duration of the contract unless we are required to retain your personal data longer due to our tax obligations (in which case, we retain your personal data for a maximum of 7 years).

Providing data to third parties

We share your personal data with third parties only when permitted by current law. We may provide your personal data to third parties because:

• we have engaged them to process certain data
• it is necessary to execute the agreement with you
• you give permission for this
• we have a legitimate interest in doing so
• we are legally obliged to do so (for example, if the police require this in case of suspicion of a crime)

To deliver you the services we mentioned above we share your data with: 

• Partners we collaborate with for our services (e.g. Verint, Company Info and Puzzel)
• Cloud computing services
• Data storage service providers
• Email and contact form service providers
• The parties who supply cookies, see below

We may use parties based in a country outside the European Economic Area (EEA) to provide our services. We only use such a party if:

1. This recipient is located in a third country that the European Commission has designated as providing an adequate level of data protection (an adequacy decision).
2. The recipient of the personal data provides appropriate safeguards (e.g. through EU standard contractual clauses).
3. We have obtained your express consent to do so.

This privacy and cookie statement applies exclusively to the services of Harbers Group. We are not responsible for the privacy policy of other websites that can be accessed via a link on our website.

Social media buttons

On our website, we use social media buttons that redirect you to the respective social media platforms. This allows you to follow us and share content within your network. You may also encounter advertisements on your social media page. The buttons function due to small pieces of code provided by the social media networks. If you would like to know what these social media platforms do with your personal data, please read their respective privacy statements:

• Instagram (privacy statement)
• LinkedIn (privacy statement)
• Facebook (privacy statement)

Cookies 

We use cookies on our websites. Cookies are small files that we store on your computer to help us provide you with a better experience when using our websites. We use cookies so that you do not have to fill in information the next time you visit our website. We may also use cookies in order to monitor whether you are a returning visitor to our websites. We and third parties use cookies to: 

• make sure you can use our website (technical and functional cookies).  
• show you personalised advertisements (marketing cookies). 

These cookies collect the following information: 

• IP-address.
• cookie-ID.
• website and click behaviour. 
• referrer-URL. 

The first time you visit our website, we will show a banner in which we will explain how our cookies work and where we will ask for your consent to use these cookies. Below you will find a list of the cookies we use and their purpose: 

Purpose	Cookie; provider; guarantees	Function	Expiration time
Functional	test_cookie;  Google LLC, United States   Privacy statement		1 day
Functional	_GRECAPTCHA  Google LLC, United States   Privacy statement		180 days
Functional	_grecaptcha  Google LLC, United States  Privacy statement	This cookie is used to distinguish between humans and bots. This is beneficial for the website to generate accurate reports on its usage.	Permanent
Functional	rc::a  Google LLC, United States   Privacy statement	This cookie is used to distinguish between humans and bots. This is beneficial for the website to generate accurate reports on its usage.	Permanent
Functional	rc::b  Google LLC, United States   Privacy statement	This cookie is used to distinguish between humans and bots.	Permanent
Functional	rc::c  Google LLC, Verenigde Staten  Privacy statement	This cookie is used to distinguish between humans and bots.	Permanent
Functional	rc::f  Google LLC, United States  Privacy statement	This cookie is used to distinguish between humans and bots.	Permanent
Functional	1.gif  Usercentrics GmbH Privacy statement	Used to detect and prevent replay-cookie attacks. The cookie is essential for the security and integrity of the website.	Session
Functional	.AspNetCore.Antiforgery.# Trinico.io	Helps prevent Cross-Site Request Forgery (CSRF) attacks.	Session
Functional	.AspNetCore.Mvc.Cookie  empDataProvider  Trinico.io	Keeps track of the visitor's session status across page requests.	Session
Functional	CookieConsent  Cookiebot Privacy statement	Stores the user's cookie status for the current domain.	1 year
Marketing	_ga Google LLC, United States  Privacy statement	Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across different devices and marketing channels.	2 years
Marketing	_ga_#  Google LLC, United States   Privacy statement	Use to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across different devices and marketing channels.	2 years

 

We have agreements with the parties that place cookies through our website. Nevertheless, we are not in control of what they do with the cookies. Therefore, we recommend you read their privacy and cookie statements as well. 

Enabling and disabling cookies  

You can set your web browser to accept the storage of cookies solely with your consent. Please consult your browser manual for more information. Please note that many websites do not function optimally when cookies are disabled. 

Deleting cookies  

Most cookies have an expiration date. If an expiration date is set, the cookie is automatically deleted when the expiration date has passed. You can also choose to manually remove cookies before the expiration date. Please consult your browser manual to do so. 

Google Analytics

We use Google Analytics to track how visitors use our website. We have entered into a data processing agreement with Google. This agreement contains strict arrangements about what they are allowed to track. We allow Google to use the information obtained through Google Analytics for other Google services. We do not anonymize IP addresses for Google. For placing these analytical cookies, we ask for your consent.

Security 

We take security measures to reduce misuse of and unauthorized access to personal data. We take responsibility for the security of your personal data. We renew our security measures to ensure safe storage of personal data and keep track of what might go wrong. 

Changes to this privacy and cookie statement

We reserve the right to modify this statement. We recommend that you consult this statement on a regular basis, so that you remain informed of any changes. 

Inspection and modification of your data

You can always contact us if you have any questions regarding our privacy policy or wish to review, modify or delete your personal data. You have the following rights: 

• Right of access: you have the right to see what kind of personal data we processed about you.
• Right of rectification: you have the right to rectify any personal data we have processed about you, if this information is (partially) wrong.
• Right to complain you have the right to file a complaint against the processing of your personal data by us, or against direct marketing.
• Right to be forgotten you can file a request with us to remove any personal data we have processed of you. 
• Right to withdraw consent: if you have given us your consent to process personal data, you may withdraw this consent at any time.
• Right to data portability: if technically possible, you have the right to ask us to transfer your processed personal data to a third party.
• Right to restriction of processing: you can file a request with us to (temporarily) restrict the processing of your personal data. 

If you exercise any of the rights mentioned above, we might ask to identify yourself with a valid ID, to confirm it is your personal data. If so, it is important that you hide your social security number and photo.  

We will usually respond to your request within one month. This term can be extended with a maximum of two months if the request is proven to be complex or tied to a specific right. You will be notified about a possible extension of this term.  

If you wish to exercise any of your rights, you can make this known via info@trinico.io. 

Complaints

If you want to file a complaint about our use of personal data, please send an e-mail with the details of your complaint to info@trinico.io. We will look into and respond to any complaint we receive. 

If you think that we are not helping you in the right way, you have the right to file a complaint at the authority. For The Netherlands, this is the Autoriteit Persoonsgegevens. You can find the form to file your complaint here.

Contact details 

Harbers Solutions B.V. (part of Harbers Group)
Zilverlinde 4
7131MN Lichtenvoorde
The Netherlands

Email adress: info@trinico.io
Phone number: +31 (0)544 - 20 00 04
Chamber of Commerce number: 89164660