Customer satisfaction via any channel

Attention for the customer, anytime, anywhere. Bring all customer communication together on one user-friendly platform.

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Used by well-known companies

Improve customer service and work efficiency

Everything in one place

Collect and streamline all communication and knowledge from different channels and sources in one place.

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Better customer experience

Deliver a consistent, personalized customer experience with automated workflows and interaction tracking.

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Insight into performance

Always access complete insight into performance and growth within the organization through KPI monitoring and analysis tools.

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Agent, Web & Social Experience

The best support and experience for agents and customers

Developed to increase customer engagement for organizations. TriniCo offers a seamless omnichannel experience for effective customer communication and support.

Optimize the agent experience with Agent Experience.
Improve the customer web experience with Web Experience.
Everything in one place and always up to date with Social Experience.

Knowledge base

All information in one place and always at hand

The knowledge base is the key to fast and efficient customer support. Keep all knowledge and information of the organization in one central place, clearly arranged and accessible for employees and customers.

Helps agents to provide accurate and consistent customer service.
Accelerated problem resolution, increasing customer satisfaction and reducing the number of abandoned transactions.
Use appropriate or longer answers depending on the communication channel.

Reporting & Analytics

Insight into performance and growth

The Reporting and Analytics module provides deep insights trough user-friendly reporting to support informed decisions and improve performance.

Reliable and user-friendly custom reporting.
Insight into contact center performance with Advanced Analytics.
Suitable for all management levels.

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Services

TriniCo provides essential services to optimize customer communication software and supports organizations throughout their customer contact processes.

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Support

At TriniCo, we offer comprehensive support services to ensure our software is always performing at its best. Our expert team is available 24/7 to help.

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Iso27001 En Nen7510 Certificering Behaald (1) (1)

Compliance and security

Harbers Solutions, developer of TriniCo, is ISO and NEN certified. Customer data is stored securely in Dutch data centers.

With continuous developments, we strive for ongoing optimization and adaptation of our service to the needs of students.

Suzanne Roozekrans | Team Leader Student Desk, Tilburg University

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Benefits in figures

50 %

Reduce response time to messages and customer questions by up to 50%.

30 %

Increase productivity by 30% through smart workflows and central communication channels.

50 %

Reduce email volume and phone calls by 30% to 50%.

Request a personal demo

Discover for yourself why leading organizations choose TriniCo to take their customer engagement to the next level. Schedule a personalized demo without obligation.

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